Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Smart, Live Better - Every Day (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jinwish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
REALLY AWESOME ORDER!!! ARRIVED MORE THAN PERFECTLY PACKAGED TO MEXICO 🇲🇽 CITY IN 1️⃣1️⃣ DAYS, WOW, THAT'S FAST!!! 🤩🤩🤩 AND I ALSO GOT A DISCOUNT COUPON FOR DELAY. INCREDIBLE!!! EXACTLY WHAT ORDERED 🤩🤩🤩 SO WARM AND WELL CRAFTED; VERY NICE BAG FOR KEEP IT. JUST PERFECT... I'M DELIGHTED. INCREDIBLE PRICE!!! HIGHLY RECOMMENDED!!! THANKS A LOT SELLER 🔝🔝🔝🔝🔝
Pillow arrived really quickly and was packaged well. When taken out of packaging it had a really strong unpleasant smell. It’s been out for 3 days and smell is reducing but I’m going to spray it with fabreez. It is comfortable. compact and light, exactly what I need when travelling.
the item is well packed and well received. it is compact and quite easy to carry. also, it's very lightweight but even it being lightweight it still offers a lot of support for the head and neck. the front part dangles a bit if you have a small neck but I don't think it's a huge problem. basically you want your head to be secure and comfortable. the material is also breathable and is very easy to store which is very good because it makes things very compact for traveling purposes. I would recommend getting this item
Good portable pillow. Good construction. Good material. Light and comfortable. Elegant design
Very comfortable, it is soft, has a good fit and is portable, very good consistency and good fabric, highly recommended
Quality really came fast! A little smell smells but the fabric is removable so that I washed with excellent hand
Good product, immediately takes shape after removal of the bag. Good terminations. With closure to remove the case and be able to wash it. Very economical. Fully satisfied with the purchase.
Comes as is the image easy to store and very comfortable the 10/10 vdd
Fine product. Is comfortable around your neck. I'm sure you're gonna Sleeping it well.
Item delivered properly and without damage. Characteristics as per the ad. I recommend the purchase and the seller!
I loved it feels good, now I will try it in real life 2 weeks for my trip🤞🏻🤞🏻🤞🏻🤞🏻Hopefully it works
The article perfectly conforms to the description. Fast shipping (to Spain in just over a week).
They come rolled up in a neat little bag with a drawstring. 😎 They're soft and sturdy. Allows me to rest my head. Has a bit of a scent though. May be from the bag though.
Happy with Product and Delivery👍🙂!!! Seller has great communication. The delivery was quicker than expected.