Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shop Smart, Live Better - Every Day (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jinwish.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Item received in good condition. Upon opening the plastic bag, the compressed wedge pillow grows to its stated size. It is big enough for me and seems to help with my reflux cough at the moment.. Quality seems pretty good, it is comfortable and retains the shape well. Will try it later to use to raise my feet when lying down to help with my edema feet problem. Hopefully it is durable and can last well.
It seems of good quality although it is fluffier than I thought, it has arrived before the scheduled date
I liked the pillow, it is not firm, it is very soft, the fabric is very soft too, I am happy with the purchase, I wake up choking, it will improve my reflux,
I love it! Is exactly how I needed it. I recommend it
Good wedge pillow. Not as firm as I thought but still a good one. Washable cover. Fast shipping to Australia.
very nice, good quality, and received very fast. the Pilar is very comfortable and relaxes the legs very efficiently.
Fast delivery, well packed, it was immediately fit, it is signed very comfortable I do not regret the order I recommend it.
I arrived very fast in a week, they always sent me information about the follow-up. Well packed without damage, compressed and when opened the quality is superior. Very soft, good size and the cover has closure that can be washed. I am very happy with my purchase, I recommend the seller and his team.⭐️⭐️⭐️⭐️⭐️
It is firm to bear well the back does not bend at all. And when he took her out, his figure quickly grabbed her. I loved it. Recommended
Excellent pillow for rest breathing and apneas very comfortable 100% recommended. It swells like a rolled mattress little by little it takes shape and hardening very practical and very comfortable for men with a large back a little, otherwise I recommend the 100%.
The product is great. The size is also right and solid. I bought all three colors, but if there are other colors, I would like to buy more. The product is great. The size is also right and solid. I bought all three colors, but if there are other colors, I would like to buy more.
the delivery to USA was extremely fast. Item was vacuum packed to take less space while shipping. The pillow immediately took it's natural shape as soon as I opened the bag. it's a good size and works really well for.my intended use.
They are pretty and very big. They arrived between 17 and 20 days in separate packages. Good material and comfortable. I recommend them.
excellent price I love as the seller packed it, excellent material